China-Apple/Consumers' Association

China consumers' body accuses Apple of violating consumer rights over slowdowns

  • English

Shotlist


Shanghai, China - Recent
++16:9++
1. Pedestrians crossing street, Apple store
2. Apple logo
3. Various of customers, Apple products in store

FILE: Beijing, China - April 24, 2013
++4:3++
4. Sign reading "China Consumers' Association"
5. Logo of China Consumers' Association

Beijing, China - Recent
++4:3++
6. SOUNDBITE (Chinese) Chen Jian, director, Legal and Theoretical Research Department, China Consumers' Association (ending with shot 9):
"Apple slowed down the phones through software upgrading without informing the consumers of the true situation. While it was actually trying to solve its battery problems, it violates consumers' rights to be informed, to choose and to dispose their properties."

FILE: Beijing, China - Date Unknown
++4:3++
7. Apple store
8. Customers at Apple store entrance
9. Various of iPhone interface
10. Apple logo
11. People queuing outside Apple store

Shanghai, China - Recent
++4:3++
12. Sign reading East Institute of China Academy of Telecommunication Research (Chinese and English)
13. Various of Wang Zhaodong using iPhone, talking to reporter
14. SOUNDBITE (Chinese) Wang Zhaodong, deputy director, information security office, East Institute, China Academy of Telecommunication Research:
"It is vitally important for users to be informed and be able to control their mobile intelligent terminals. That is to say, when any upgrade comes up, they should know what is updated and how the update impacts their devices, so that they can choose between having or not having the upgrade. The users also have the right to return to earlier versions of the operating system should they like."

Shanghai, China - Recent
++16:9++
15. Apple store
16. Various of customers, Apple products in store
17. Various of invoice, iPhone
18. IPhone screen showing 1 percent battery left
19. IPhone

Storyline


China Consumers' Association (CCA) said recently that U.S. tech giant Apple infringed upon the legitimate rights of consumers over the deliberate slowing down of older iPhones after iOS updates to offset battery performance.

The country’s top national organization for consumer rights specifically accused the U.S. tech company of violating customers' rights "to be informed, to choose and to dispose their properties."

"Apple slowed down the phones through software upgrading without informing the consumers of the true situation. While it was actually trying to solve its battery problems, it violates consumers' rights to be informed, to choose and to dispose their properties," said Chen Jian, director of the Legal and Theoretical Research Department of the association.

Apple should have let consumers know that the system update could slow down their iPhones and leave the choices to them, said Wang Zhaodong with China's information authorities.

"It is vitally important for users to be informed and be able to control their mobile intelligent terminals. That is to say, when any upgrade comes up, they should know what is updated and how the update impacts their devices, so that they can choose between having or not having the upgrade. The users also have the right to return to earlier versions of the operating system should they like," said Wang, deputy director of information security office of China Academy of Information and Communication Technology.

Apple had earlier replied to an inquiry from the Shanghai Consumer Council over the matter, stating that an upcoming iOS release would give iPhone users the options to choose between speed and performances or battery condition.

The update will allow users to check the health of their battery and choose whether to turn off the part of the iPhone software that slows it down to preserve its battery life.

DOWNLOAD
  • ID : 8071556
  • Dateline : Recent/File
  • Location : Beijing, Shanghai,China
  • Category : crime, law and justice,society
  • Duration : 2'02
  • Audio Language : Chinese/Nats/Narration
  • Source : China Central Television (CCTV)
  • Restrictions : No access Chinese mainland
  • Published : 2018-01-21 19:56
  • Last Modified : 2019-03-19 05:00:00
  • Version : 2

China-Apple/Consumers' Association

China consumers' body accuses Apple of violating consumer rights over slowdowns

Dateline : Recent/File

Location : Beijing, Shanghai,China

Duration : 2'02

  • English


Shanghai, China - Recent
++16:9++
1. Pedestrians crossing street, Apple store
2. Apple logo
3. Various of customers, Apple products in store

FILE: Beijing, China - April 24, 2013
++4:3++
4. Sign reading "China Consumers' Association"
5. Logo of China Consumers' Association

Beijing, China - Recent
++4:3++
6. SOUNDBITE (Chinese) Chen Jian, director, Legal and Theoretical Research Department, China Consumers' Association (ending with shot 9):
"Apple slowed down the phones through software upgrading without informing the consumers of the true situation. While it was actually trying to solve its battery problems, it violates consumers' rights to be informed, to choose and to dispose their properties."

FILE: Beijing, China - Date Unknown
++4:3++
7. Apple store
8. Customers at Apple store entrance
9. Various of iPhone interface
10. Apple logo
11. People queuing outside Apple store

Shanghai, China - Recent
++4:3++
12. Sign reading East Institute of China Academy of Telecommunication Research (Chinese and English)
13. Various of Wang Zhaodong using iPhone, talking to reporter
14. SOUNDBITE (Chinese) Wang Zhaodong, deputy director, information security office, East Institute, China Academy of Telecommunication Research:
"It is vitally important for users to be informed and be able to control their mobile intelligent terminals. That is to say, when any upgrade comes up, they should know what is updated and how the update impacts their devices, so that they can choose between having or not having the upgrade. The users also have the right to return to earlier versions of the operating system should they like."

Shanghai, China - Recent
++16:9++
15. Apple store
16. Various of customers, Apple products in store
17. Various of invoice, iPhone
18. IPhone screen showing 1 percent battery left
19. IPhone


China Consumers' Association (CCA) said recently that U.S. tech giant Apple infringed upon the legitimate rights of consumers over the deliberate slowing down of older iPhones after iOS updates to offset battery performance.

The country’s top national organization for consumer rights specifically accused the U.S. tech company of violating customers' rights "to be informed, to choose and to dispose their properties."

"Apple slowed down the phones through software upgrading without informing the consumers of the true situation. While it was actually trying to solve its battery problems, it violates consumers' rights to be informed, to choose and to dispose their properties," said Chen Jian, director of the Legal and Theoretical Research Department of the association.

Apple should have let consumers know that the system update could slow down their iPhones and leave the choices to them, said Wang Zhaodong with China's information authorities.

"It is vitally important for users to be informed and be able to control their mobile intelligent terminals. That is to say, when any upgrade comes up, they should know what is updated and how the update impacts their devices, so that they can choose between having or not having the upgrade. The users also have the right to return to earlier versions of the operating system should they like," said Wang, deputy director of information security office of China Academy of Information and Communication Technology.

Apple had earlier replied to an inquiry from the Shanghai Consumer Council over the matter, stating that an upcoming iOS release would give iPhone users the options to choose between speed and performances or battery condition.

The update will allow users to check the health of their battery and choose whether to turn off the part of the iPhone software that slows it down to preserve its battery life.

ID : 8071556

Published : 2018-01-21 19:56

Last Modified : 2019-03-19 05:00:00

Source : China Central Television (CCTV)

Restrictions : No access Chinese mainland

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